Solar Flare Heaters
Infrared Heaters

Troubleshooting Tips

Please click on one of the links below that best describes your product issue

THE HEATER WILL NOT TURN ON
THE FAN DOES NOT TURN ON
THE FAN DOES NOT TURN OFF
THE FAN IS RUNNING SLOW, OR THERE IS REDUCED AIR FLOW
THE UNIT IS NOT HEATING THE ROOM PROPERLY

THE HEATER WILL NOT TURN ON
1) Is the power light (red switch) ON? If NO:
  • Make sure power source is good. Plug in a lamp to check.
  • Check the circuit breaker.
  • Make sure Power Cord prongs are snug in the outlet
2) If YES:
  • The heater will not operate when the temperature is too high. Test the heater in a room that is below 75°F.
  • The heater will not operate when stored in freezing environments. Bring the heater inside to warm up one hour prior to operation.
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THE FAN DOES NOT TURN ON
  • Give the heating chamber two minutes to warm up before fans turn on.
THE FAN DOES NOT TURN OFF
  • Remember, the fans will continue to run until the heat chamber has cooled down. After a few minutes the fans will shut off automatically, unless the thermostat once again calls for heat.
THE FAN IS RUNNING SLOW, OR THERE IS REDUCED AIR FLOW
  • Clean Air Filter per User’s Manual
  • Clean and vacuum rear vent if needed.
THE UNIT IS NOT HEATING THE ROOM PROPERLY
  • Make sure the Lifetime filter is clean.
  • Try placing the unit on an interior wall.
  • What type of floor is the heater setting on? Cement, tile and other similar types of floors are porous surfaces that can absorb a great deal of heat. This will increase the amount of time needed to heat the room. Alternative, set unit up off the floor.
  • Is the room well insulated? A room with many or large windows, or little insulation will not retain the heat as efficiently.
IF THESE STEPS DO NOT RESOLVE THE PROBLEM, PLEASE CONTACT CUSTOMER SERVICE WHERE YOU PURCHASED THE HEATER FOR FURTHER ASSISTANCE.

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